Hello Maurice,
Thank you for writing Xbox Customer Support!
I apologize for the inconvenience. I understand that you have some concern with regards to the HDMI Cable for the Xbox 360 console.
The Xbox 360 supports HD component video output. HD component video is compatible with most HD-ready TVs that are available today. The Xbox 360 console is designed for the HD market that exists when Xbox 360 is released. We will include HDMI high definition AV connector if and when it makes sense. You do not need HDMI for HD gaming.
(My response)
I know you have to give that politically correct answer but I know that HD Games and HD Movies looks better with HDMI than Component Cable. And Microsoft knows that, that's why Microsoft made an elite system with HDMI and Now Pro system with HDMI. "You do not need HDMI for HD gaming. " Then why add two new systems with HDMI ELITE AND PRO???? and who do I write a letter to to make a complaint about this.
(Customer Service response)
Hello Maurice,
Thank you for writing Xbox Customer Support!
We appreciate your feedback. I understand that you want to know where to send your complains regarding to the new Revised Xbox 360 Premium Consoles.
We consider all of the comaplaints sent in by our members, and we maintain an internal database of suggestions that we consult and prioritize. You can send your complaints over email and rest assured that it will forwarded to the right department. In order to help speed up the process, I would be documenting the information that you just provided and rest assured that the department who will be handling all complaints would be informed about the issue.
Customer satisfaction is our main goal and we will improve our service in the future. Again, In behalf of Microsoft Xbox Customer Support, we deeply apologize for the inconvenience.
Customer satisfaction is our main goal is a god damn lie !!!!! Screw those who brought XBOX 360 early we making them better now too bad for you !!!!!!